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What to Expect

Experience THE DIFFERENCE

Our veterinarians and staff share a passion for pets — we’re pet owners, too!

Our clinic is warm and calming, and provides a home-like atmosphere without a sterile, clinical feel. It is always exceptionally clean and smells good.

We do not double-book or overbook appointments. This means the waiting area is not packed with people and pets, creating a less stressful experience for you and your pet.

We book longer (30-minute) appointments for new puppies and kittens. We believe we need this additional time to review all of your questions and educate you on your pet’s important first year of life.

We encourage twice-yearly visits for senior pets in order to maintain optimal health and to monitor health parameters that change as your pet ages (e.g. blood pressure).

We do not over-vaccinate. We use the most current vaccines that provide three years of protection.

We have a visiting room. If your pet must stay at our hospital, we can arrange times for you to visit in our private visiting room complete with calming music, a comfy couch and a big window that provides natural light.

Acupuncture and alternative medicine are offered by Dr. Tracy Radcliffe, a certified veterinary acupuncturist, who integrates her knowledge of alternative herbal medicine with traditional therapies.

We thoroughly believe in the food and products we sell. We would not recommend anything we would not use for our own pets.

Safety and Comfort are PARAMOUNT

Not all anesthesia is alike. We use the most current anesthesia types and safest protocols to encourage quick recovery for your pet without the grogginess and nausea of older anesthesia and protocols.

Because surgery creates pain by its nature, we use a protocol that includes giving the appropriate medication to control and minimize pain BEFORE, DURING and AFTER the procedure.

Anesthetized animals are monitored at all times by an Animal Health Technologist until recovery is complete. Your pet is recovered on warming pads and cushioned blankets.

We provide IV fluids to your pet when they undergo anesthesia and surgery in order to keep their blood pressure from dropping (a side effect of anesthesia) and to protect their organs while they sleep.

When your pet is discharged from the hospital, you will meet with the Animal Health Technologist or Doctor who provided the care for your pet. They will answer all your questions and provide the written instructions and information you need to help your pet recover at home.

As a new client of our practice, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect.

When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

A veterinarian will examine your pet, answer your questions and plan further diagnostics or treatment as necessary. You may see a Registered Animal Health Technologist to wrap things up, and she will provide you with further educational information and answer routine wellness and care questions for you. Our Receptionists will handle billing and schedule any needed follow up.

We are excited to meet you and your human and animal family members!